1. How do I reserve my hotel room? |
Making an online reservation with Mongolian hotels.net is easy.
Just complete and send the reservation form making sure that you have given us your e-mail address and your valid credit card details.
Making a reservation through Mongolian hotels.net requires payment with a credit card.
Please read our Terms and Conditions before making payment. |
2. Does your web site charge a booking fee? |
There are 10$ fee to use our booking service for room reservations and, in fact, you will usually save a lot of money by booking at our special rates. If you travel with child/ren there will be service fee depend for your child/ren age:
- 0-6 years old - 100% free of service fee
- 6-12 years old - Charge 50% of service fee
- Otherwise years old - Charge 100% of service fee
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3. How do I review my reservation? |
You need to keep a note of your Mongolian hotels.net booking reservation number and the email address you used to make the booking. Then goto My Bookings, a link near the top of any Mongolianhotels.net page, and enter your booking number and email address. |
4. Can I specify my room preferences (preferred floor, non smoking room,...)? |
If special requests are accepted by the hotel, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they will depend on the hotel availability.
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5. How do I make a reservation for someone else? |
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information. Note additional security checks may also apply.
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6. What is a CONFIRMATION VOUCHER? |
Once your booking is confirmed, we will send you, by email, a confirmation voucher detailing all the reservation and price conditions. We invite you to printout this voucher and to present it at the time of your check-in. Your voucher will be accompanied by a booking confirmation number; make sure to have this to hand upon arrival.
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7. How do I know if my hotel reservation is confirmed? |
We will send you a confirmation email. This email will include a voucher containing the dates and details of your reservation . Note that the voucher attached to the mail must to be kept and presented when you arrive at the hotel.
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8. Do children receive discounted rates? |
The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken. |
9. How much is charged for children staying with their parents? |
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
The general policy concerning room and breakfast charges for children travelling together with their parents or family is as follows:
Children more than 12 years of age: Any child of this age or older is considered an adult by the hotel industry. Normal charges will apply for both the room and breakfast.
The child supplements will apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.
Free cots for babies are only suitable for children under 2 years old.
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10. What do you do with my personal information? |
We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter our reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. The security features built into Internet Explorer, Netscape Navigator, Safari, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity. |
11. Are the rates on your site per person or per room per night? |
The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people. |
12. My credit card number is correct, but it is not accepted. Why? |
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
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13. When will I be charged? |
Once we have received your credit card details, we simply check with our bank, in order to guarantee / secure your booking. Until the hotel accepts your booking, no immediate charge is made. We will charge your credit card for the hotel room only after having supplied you with a confirmed reservation. |
14. How do I get to the hotel? |
All hotels on Mongolian hotels.net have a report that contains information relating to its location. There usually be the maps on the hotel's information. It is your own responsibility to arrange travel to and from the hotel. |
15. Is there a hotel shuttle service to/from the airport? |
Many hotels offer shuttle services to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service but it is often free for hotels close to the airport. Some hotels also have their own transportation service for additional transfers in the city. |
16. What are the different room categories? |
Generally Mongolia hotels tend to place their bedrooms within four different categories :
Standard
Superior
Deluxe
Executive
The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room.
Single Room
A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
Semi Room
Semi Room is a room where there is one double bed (bed for two persons) in the room but where this bed is smaller than a king size bed. A Semi Room is NOT a room with two single beds
Family Rooms There are two main types of family rooms, as follows :
Triple Room
A triple room is designed to accommodate three people only. The room will contain either :
One queen and one single bed
Three single beds
Please specify which option you require when sending your reservation form.
We can also assist you in seeking accommodation that can accommodate more than four people in a room. Please specify the number of people in your party when completing your reservation request form.
Note that all kinds of room category are on request and depend on room availability. |
17. What is a Hotel Rating form / Review? |
We also encourage you to send us a note upon your return from your trip and submit a Hotel review for the hotel(s) you stayed at. Your Hotel's Review will be shown on that hotels information page. |
18. What are the check in and check out times? |
Normal policy for hotels displayed on our web site is that check in time is from 2:00 PM (14:00 hrs.) and the check out time before Noon (12:00 hrs.). |
19. Is breakfast included? |
Almost all of the hotels breakfast is usually included in the price. Some of the hotels may not included breakfast in the price. Please read the hotel information page. |
20. What about the special discounts? |
Our Special Internet Rates save you money. Because of the large number of lodging reservations we process, we are able to negotiate special rates with the properties directly. These rates are lower in most cases than the normal rates you could receive by contacting the property simply because of our buying power. To secure your reservation, we require up-front payment with your credit card.
Booking a room with our Special Internet Rate gives you both savings and security.
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21. What about the special discounts? |
| All of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings. |
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